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Terms & Conditions

Terms & Conditions – Pet Retrieve website

This website ( is owned by Bow Wow Meow Ltd, registered in England and Wales under the company registration Number 7058034.  Access to and use of the website and the products and services available through this site are subject to the following terms of use.

The material on this site is intended for use in the United Kingdom. The site is not intended for use outside the UK. We make no claim that the information contained on this site is appropriate or may be downloaded legally outside the UK. If you access this website from outside the UK, you do so at your own risk and you are responsible for compliance with the laws in your respective jurisdiction.

The information in this site is a summary only. Source material should be consulted in all cases affecting legal rights or responsibilities. Changes in circumstances may occur at any time and may impact on the accuracy or completeness of the information. Bow Wow Meow Ltd has taken reasonable care in producing this information. However, to the extent permitted by law, Bow Wow Meow does not warrant the accuracy, adequacy or completeness of the information and excludes liability for any decision taken on the basis of information shown in or omitted from this website.

The information, materials and services contained on this site are provided to you ‘as is’, and ‘as available’. To the maximum extent permitted by law, unless otherwise specified, we disclaim all representations and warranties of any kind, whether express, implied or statutory. In addition, we do not warrant, guarantee or make any representations regarding the security of accounts, or that this site is free from destructive materials, including but not limited to computer viruses, hackers, or other technical sabotage. We also do not warrant, guarantee or make any representations that access to this site will be fully accessible at all times, uninterrupted, or error-free.

To the maximum extent permitted by law, we disclaim liability for any damages, including, without limitation, direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses, including without limitation lost or misdirected orders, lost profits, lost goodwill, or lost or stolen programs or other data, however caused and under any theory of liability arising out of or in connection with (1) use of this site, or the inability to use this site by any party; or (2) any failure or performance, error, omission, interruption, defect, delay in operation or transmission; or (3) line or system failure or the introduction of a computer virus, or other technical sabotage, even if we or our employees or representatives are advised of the possibility or likelihood of such damages, losses or expenses.

All trade names, brand names, trade symbols, logos, slogans, trademarks or services marks are trademarks or proprietary interests of Bow Wow Meow Ltd.

If you use this website and register as an account holder you are responsible for the information you submit for saving and for the information you choose to share, which may be accessed by a smart device or computer if your pet’s tag is scanned or tapped.  You may not transmit any information that might be regarded as illegal or offensive in any way. 

We maintain the right to suspend or cancel your access to the website if we feel you have breached your obligation under these Terms and Conditions.  You may cancel your account at any time by emailing us at

You are also responsible for maintaining accurate and up to date contact details for the purposes of contacting you, should your pet become lost.  You should ensure that your password remains secure as you are responsible for activity that occurs on your account.

From time to time maintenance work may be required that could interrupt access to the website and/or your account.  If you have trouble using our website you can call us on 08456800780 or email us at and we will endeavour to assist you.

When ordering you are responsible for choosing the correct Pet Retrieve tag as we are unable to exchange.


The QR code and NFC chip transmission of information is dependent on available signal.  We are not responsible for the availability of signal should your dog become lost in an area where signal is not available to the person who scans or taps your pet’s Pet Retrieve tag.  The data will be accessed as soon as signal is available and accessed by the smart phone user.

While we make every effort to dispatch all orders within 24 business hours, from time to time unforeseen circumstances may prevent this from happening.

This web site may contain a number of links to other internet sites which are operated by third parties. The provision of the link does not mean that we endorse or accept any responsibility for the content, use, or products and services made available through the associated web sites. By utilising these links, you acknowledge and agree that we are not responsible for the actions, content, accuracy, privacy policies, opinions expressed, services provided, goods sold, or other links provided by these sites. You further acknowledge and agree that we are not responsible either directly or indirectly for any damage or loss caused by use of or reliance on linked sites. Should you have any questions regarding these sites, you should address them directly with the relevant site administrator.

We may include special offers and promotions on our website, and these may be subject to different or additional terms and conditions.

This agreement is governed by English law. Any dispute arising in connection with these Terms of Use or in connection with your use of this web site which cannot be resolved by good faith negotiations between us you and Bow Wow Meow Ltd shall be referred to mediation or to arbitration.